Terms of Service
Effective date and terms status
These Terms of Service are approved by the business owner for the planned public launch of BantayBigas. They have not been reviewed or certified by a lawyer and are not legal advice. Effective Date: September 19, 2026. Last Updated: September 19, 2026.
Service and data roles
Artech V IT Services is the SaaS Vendor/Application Service Provider for BantayBigas. The subscribing rice-store owner or business is the Client or Subscriber and owns and manages the business data it enters into the system. Third-party cloud, hosting, storage, backup, email, and security providers may process or store data as applicable to the deployed architecture. These Terms do not overstate controller, processor, or sub-processor classifications beyond the actual data-processing arrangement.
Packages, scope, and active subscriptions
The current packages are Pilot / Early Adopter at PHP 10,000 setup plus PHP 1,500 per month for up to 3 active users; Standard Managed at PHP 20,000 setup plus PHP 2,500 per month for up to 5 active users; Growing Store at PHP 25,000 setup plus PHP 4,500 per month for up to 10 active users; and Custom Work by separate quotation. The standard packages cover one store or single location. Support notes, onboarding, and any additional users, stores, custom work, or expanded scope are subject to the published package and agreed arrangement. Access is activated and maintained only while the agreed subscription and onboarding conditions are active.
Subscription activation, monthly billing, and annual plans
Subscription access will be activated after the Client/Subscriber has completed the required setup information and the applicable initial payment or payment arrangement has been confirmed by Artech V IT Services. The monthly billing cycle begins on the confirmed activation date, and succeeding payments are due on the corresponding monthly renewal date. BantayBigas uses monthly billing by default. Annual subscriptions are available by request and are subject to a custom quotation. The applicable payment, cancellation, and refund terms for an annual arrangement will be stated in the approved quotation or written agreement.
Cancellation and non-renewal
The Client/Subscriber may request cancellation or non-renewal by sending written notice to [email protected] at least seven calendar days before the next monthly renewal date. Cancellation requests must identify the Client/Subscriber account and requested effective date. Artech V IT Services may request reasonable verification and will confirm the applicable cancellation, data-export, and account-closure steps.
Payments and refunds
BantayBigas currently accepts payment through approved manual payment arrangements. Payment confirmation and activation will be handled by Artech V IT Services. The setup fee covers account preparation, configuration, onboarding, and related setup work. The setup fee is non-refundable once setup, configuration, onboarding, or account preparation has begun. Monthly subscription fees are generally non-refundable after the account has been activated. Unused days within an active monthly billing period are not prorated or refunded.
Refund exceptions and annual arrangements
A refund or payment correction may be considered for a duplicate payment; payment error or overpayment; payment received but access was not activated due to an Artech-side failure; cancellation before activation, provided setup or onboarding has not started; circumstances where a refund is required by applicable law; or another refund expressly approved in writing by Artech V IT Services. Any approved refund will be evaluated based on the payment record, activation status, work already performed, and applicable service arrangement. Annual subscriptions are available by request and are subject to a custom quotation. The applicable payment, cancellation, and refund terms for an annual arrangement will be stated in the approved quotation or written agreement.
Account access, credentials, and subscription status
The Client or Subscriber is responsible for its account credentials and the business data entered into BantayBigas. Access may be suspended or closed when a subscription is expired or inactive, subject to the applicable account and service process. These Terms do not promise a refund, warranty, uptime, response time, retention period, deletion timeline, service-level agreement, or unsupported integration.
Business data, export, and account deletion
The Client or Subscriber retains ownership of its business data and may use available system functions to manage it, subject to the agreed service scope. If it needs an operation not available through the dashboard, including complete database export or permanent account deletion, it may contact [email protected]. The applicable process does not guarantee export, deletion, restoration, or a specific response deadline.
Privacy and support contact
Privacy and support concerns may be sent to [email protected] or [email protected]. Use [email protected] for privacy questions, data-access requests, deletion requests, account export requests, cancellation or non-renewal, account-closure requests, and technical support. Use [email protected] for general administrative concerns.
Product and intellectual property
Artech V IT Services and BantayBigas retain ownership of the software, product materials, and related intellectual property. Product ownership does not transfer ownership of Client or Subscriber business data, and Client or Subscriber data ownership does not transfer ownership of the BantayBigas software or product materials.
Operational boundaries
BantayBigas does not make BIR, tax, accounting, official invoicing, or compliance claims unless those services are separately contracted in a written agreement. Hardware, barcode, integrations, branches, custom reports, accounting or BIR-related requirements, and bespoke workflows require separate assessment and quotation where applicable.
Governing law
These Terms are governed by the laws of the Republic of the Philippines.
Policy updates
These Terms may be updated when services, features, infrastructure, or applicable requirements change. Significant changes may be communicated through the website, email, or the BantayBigas dashboard where applicable, and users should review the latest version. These Terms do not state that continued use constitutes legal consent.