Support & Data Policy
Effective date and policy status
This Support & Data Policy is approved by the business owner for the planned public launch of BantayBigas. It has not been reviewed or certified by a lawyer and is not legal advice. Effective Date: September 19, 2026. Last Updated: September 19, 2026.
Service, data, and infrastructure roles
Artech V IT Services is the SaaS Vendor/Application Service Provider for BantayBigas. The subscribing rice-store owner or business is the Client or Subscriber and owns and manages its business data entered into the system. Artech V IT Services and BantayBigas retain ownership of the software and product intellectual property. Third-party cloud, hosting, storage, backup, email, and security providers may process or store data as applicable to the deployed architecture.
Data storage and infrastructure
BantayBigas data is stored and processed on third-party virtual private server infrastructure located in the United States. Third-party infrastructure, hosting, storage, backup, and security providers may be used to operate and protect the service. Cloudflare may be used as an additional DNS, traffic-protection, and web-security layer where configured; it does not by itself guarantee the security of all application or database data.
Support scope and access boundaries
Support is available through [email protected] and only within the active subscription and agreed service scope. The Client or Subscriber is responsible for its account credentials and should log out on shared devices. Access is limited on a need-to-know basis. Technical access may be used only when needed for support, troubleshooting, upgrades, maintenance, optimization, or legal requirements. These terms do not guarantee a response time, support outcome, uptime, refund, or warranty.
Security and backups
BantayBigas uses TLS or SSL protection for data in transit. Encryption at rest applies where supported by the VPS or cloud infrastructure. Firewall and DDoS protection apply where configured, and the applicable infrastructure is subject to 24/7 infrastructure monitoring. Regular backups are maintained according to the applicable maintenance and backup schedule. Infrastructure-specific protections remain dependent on the configured providers and deployed architecture.
Customer data requests, export, and account closure
When a customer of a Client or Subscriber contacts the rice-store owner regarding their data, the rice-store owner is responsible for using available BantayBigas system functions to update or delete that customer data where those functions permit. If the Client or Subscriber needs a privacy-related operation that cannot be performed through the dashboard, including complete database export or permanent account deletion, it may contact [email protected]. The applicable process does not guarantee deletion, export, restoration, or a specific response deadline.
Privacy and support contact
Privacy and support concerns may be sent to [email protected] or [email protected]. Use [email protected] for privacy questions, data-access requests, deletion requests, account export requests, cancellation or non-renewal, account-closure requests, and technical support. Use [email protected] for general administrative concerns.
Policy updates
This Policy may be updated when services, features, infrastructure, or applicable requirements change. Significant changes may be communicated through the website, email, or the BantayBigas dashboard where applicable, and users should review the latest version. This Policy does not state that continued use constitutes legal consent.